Privacy & Cookie Policy

1. Privacy Policy

Privacy Policy for Lou's Learners

At Lou's Learners, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information in accordance with UK data protection laws (UK GDPR).

Data Controller Identity

Lou's Learners operates from Belfast, UK. For any privacy-related queries, please contact us at hello@louslearners.com or +447517206796.

What Information We Collect

We only collect information necessary to provide driving tuition safely and legally. This includes:

  • Contact details (Name, address, phone number, email address).
  • Driving licence details (Provisional licence number to check eligibility).
  • Booking and payment records.
  • Any voluntary health or medical information relevant to driving safely (such as required adaptations or learning needs). This is required by law but also to ensure we are tailoring the lesson accordingly.

Why We Collect Your Data

  • To schedule and manage driving lessons.
  • To communicate with you regarding your bookings, progress, and test dates.
  • To process payments securely.
  • To comply with the legal requirements of the Driver and Vehicle Agency (DVA) or relevant licensing authorities.

How We Store and Share Your Data

Your data is stored securely using password-protected systems. We do not sell your data. We only share information with third parties when strictly necessary to run the business. These third parties may include:

  • Our website hosting provider.
  • Secure payment processing systems.
  • Government bodies (such as booking practical tests on your behalf, with your permission).

Data Retention

We hold your contact and progress details for the duration of your tuition. Once you pass your test or cease lessons, standard records are kept for a short administrative period. Basic financial transaction records are kept for up to 7 years to comply with HMRC tax regulations.

Your Legal Rights

Under UK GDPR, you have the right to request access to the data we hold about you, ask for corrections, or request deletion of your data where it is no longer legally required to be kept. Please email us to exercise any of these rights.

Cookie Policy for Lou's Learners

This website uses cookies to improve your browsing experience and help us understand how people use our site.

What Are Cookies?

Cookies are tiny text files placed on your device when you visit a website. They help the site function properly and remember your preferences.

Types of Cookies We Use

  • Necessary Cookies: These are essential for the website to work properly, such as remembering your progress in a booking form. You cannot opt out of these.
  • Functional Cookies: These remember your preferences (like dismissing a notification banner).
  • Analytics Cookies: If activated, these help us see how visitors interact with the site (e.g., which pages are most popular) so we can improve our service. This data is entirely anonymous.

Managing Your Cookies

You can control or delete cookies through your web browser settings. Disabling certain cookies may limit how smoothly our website functions for you.